VIP Meet & Greet
Imagine arriving at the airport and effortlessly bypassing the crowds with Fast Track or Expedited services. That’s the power of our exclusive Meet and Greet service. Our dedicated agents provide seamless guidance through immigration, security, and baggage collection, ensuring a stress-free journey from the moment you step off the plane. Because first impressions define experiences — and you deserve nothing but the best.
• Arrivals Assistance
✅ Personalized Meet & Greet at the Arrival Gate (Airside)
Our professional agent will be waiting at the arrival gate to welcome you personally, ensuring you feel attended to from the very start.
✅ Assistance with Carry-On Luggage
We'll help manage your carry-on bags, allowing you to move comfortably through the terminal.
✅ Guidance Through Terminal and CIQ (Customs, Immigration, and Quarantine)
Our team will guide you through the CIQ process, offering language support if needed.
→ With Fast Track: Enjoy priority access through dedicated immigration and security lanes, minimizing wait times.
→ With Expedited Service: Our agents will navigate the best available priority options, including crew or priority lanes when possible, to speed up your CIQ process. While expedited clearance isn't guaranteed, our expert guidance significantly improves your chances of a faster, smoother arrival.
✅ Support at Baggage Claim
We'll assist in locating and collecting your checked baggage, ensuring everything is managed efficiently.
✅ Coordination with Local Contact or Driver
Our agent will ensure a smooth transition to your waiting driver or local contact, guiding you seamlessly to the public area or curbside for a stress-free departure from the airport.
• Departures Assistance
✅ Coordination with Local Contact or Driver at the Designated Meeting Point (Public Area/Curbside)
Our agent will coordinate with your driver or local contact to ensure a smooth and timely handover, guiding you to the meeting point for a seamless transition.
✅ Assistance with Baggage Handling and Airline Check-in
We'll manage your luggage and assist you through the airline check-in process, ensuring everything is handled efficiently.
✅ Guidance Through Security Checkpoint (Including Language Assistance)
Our agents will guide you through security, offering language support when needed to make the process as smooth as possible.
✅ Support with Carry-On Luggage
We'll help manage your carry-on bags throughout your journey for added comfort.
✅ Assistance at CIQ Clearance (Language Support)
Our experienced agents will guide you through Customs, Immigration, and Quarantine (CIQ), ensuring you understand each step.
→ With Fast Track: You'll enjoy access to exclusive priority lanes, reducing waiting times significantly for a fast and efficient clearance.
→ With Expedited Service: While not as exclusive as Fast Track, our agent will assess the best available options and attempt to guide you through priority or crew lanes whenever possible. Although expedited clearance isn’t guaranteed, our experienced agents excel at navigating airport procedures to minimize delays and ensure a smoother experience.
✅ Escort to VIP Lounge or Boarding Gate (Airside)
For those with connecting flights or some time before departure, our agents will escort you to a VIP lounge where you can relax in comfort. Our agent will return at the ideal time to escort you directly to your boarding gate, ensuring a calm, stress-free boarding experience.
• Connections / Transit
✅ Meet & Greet at the Arrival Gate
Our agent will be waiting at your arrival gate to welcome you personally, ensuring immediate guidance and support.
✅ Assistance with Carry-On Luggage
We'll assist you with your carry-on bags, allowing you to move freely and comfortably through the terminal.
✅ Guidance Through Terminal and CIQ Clearance (Language Support)
Our agents will lead you through the terminal and CIQ process with clear instructions and language support if needed.
→ With Fast Track: Enjoy exclusive access to priority lanes at immigration and security, significantly reducing wait times.
→ With Expedited Service: While not as exclusive as Fast Track, our agents will strategically assess passenger flow and attempt to guide you through priority or crew lanes where possible. Although expedited clearance isn’t guaranteed, our agents are highly experienced in selecting the fastest available route to minimize delays.
✅ Support at Baggage Claim
We'll assist you in locating and collecting your checked baggage swiftly.
✅ Assistance with Baggage Handling and Check-in for Your Next Flight
Our team will manage your luggage and ensure an efficient check-in process for your connecting flight.
✅ Guidance Through Security Checkpoint (Including Language Assistance)
We'll guide you through the security process, ensuring clear instructions and support for a hassle-free experience.
✅ Assistance at CIQ Clearance (Language Support)
Our dedicated agents will guide you through Customs, Immigration, and Quarantine procedures efficiently.
✅ Escort to VIP Lounge and/or Boarding Gate
If you have time before your next flight, our agent will escort you to a VIP lounge where you can relax. Our agent will return at the optimal time to escort you directly to your boarding gate, ensuring you depart on schedule without stress.
